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Expert parts advice and large stocks ensure you keep going
At Wilfred Scruton Ltd,we recognise that our high standard of customer care means a great deal to our customers. Our parts departments at both depots contribute to this service by providing extensive stocks, fast service and - probably most inportant of all - friendly,knowledgeable and obliging members of staff.
Our parts departments are able to give advice both on premises and over the phone, with access to the manufacturers part systems for our machinery franchises. Our parts department are more thanhappy to anwser any queries and can oftensource parts for machinery that we haven't sold, so there really is no harm in contacting us for assistance.
The parts managers keep a close watch on our stock levels to see patterns in sales and use this information to ensure that we keep stock of the parts our customers are most likely to need. This means that we are usually able to fulfil the customers requirements from our own stocks. In the event that we need to order non-stocked parts for customers, they can usually be available within 1-2 days of ordering.
We understand that many of our customers are too busy to visit us, so offer a fast and reliable delivery service which means that you usually recieve stocked parts on a next day basis upon request. We are able to accept car payment at both depots, which means we are usually able to provide the parts needed within 24 hours without the need to for customers to even leave their premises. However, we do appreciate that a face-to-face service is preferable, which is why each of our parts departments has a well-stocked shop with interesting product displays and a friendly face behind the counter to welcome customers.
Our parts departments are open 8am-5pm from Monday to Friday, and 8am-12 noon on Saturdays.Please bear in mind that we are flexible about opening hours and can usually make arrangments to fit in with our customers needs. If you have a special request, please just ask and we will always endeavour to help when possible.