Parts Sales Advisor

Based at our Foxholes depot - YO25 3QQ

We are looking for a dynamic individual to join our small but busy Parts team at Foxholes.

In the role of Parts Sales Advisor, you would be responsible for ensuring that you provide parts to whoever requests them, be it customers or Service Technicians.

We are looking for somebody with experience within a Parts department (other industries welcome) but we would consider taking on somebody with less experience if they have the right personal qualities and attitude.

Typical Activities/Responsibilities will include:

• Responding to enquiries from other areas of the business and from customers
• Identifying, ordering and distributing parts correctly and efficiently
• Ensuring all enquiries are responded to in a timely manner (calls answered, queries followed up)
• Working with the rest of the parts team to make the department presentable and well organised.

Skills and Personal Qualities:

• Good organisational skills, time-management and ability to prioritise
• Good IT skills, to include internet-based parts portals and email plus navigation of Ibcos Gold (training will be provided where necessary)
• Good numeracy and literacy
• Attention to detail in all respects of the role
• A positive and ‘can do’ attitude - must look for ways to resolve difficulties effectually
• Ability to follow instructions from management
• Aptitude to ascertain the specific requirements of customers and colleagues then act upon them appropriately to arrive at the right outcome
• Polite manners and cooperativeness at all times
• An understanding of the industry we work in, recognition of the urgency associated with agriculture and the flexibility that is necessary to deliver excellent service
• Presentable appearance at all times

Expectations/KPI’s:

• Assist the manager and parts team to deliver manufacturer targets
• Ensure that customers’ expectations are surpassed by the service that you deliver
• Upsell to maximise every sales opportunity that comes your way

The position will be full-time (Monday to Friday 8am - 5pm, and some Saturdays 8am - 12 noon) based at our Foxholes depot, between Driffield and Scarborough. Remuneration will depend on skills and experience but will be very competitive for the right candidate.

To apply (or request more info) please email your CV along with a covering email to laura@wilfredscruton.co.uk