At Wilfred Scruton Ltd we recognise that our high standard of customer care means a great deal to our customers. Our parts departments at both depots contribute to this service by providing extensive stocks, fast service and - probably most important of all - friendly, knowledgeable and obliging members of staff.
Our parts departments are able to give advice both on premises and over the phone, with access to part systems for our machinery franchises. Our parts department are more than happy to answer any queries and can often source parts for machinery that we haven't sold, so there really is no harm in contacting us for assistance.
The parts managers keep a close watch on our stock levels to see patterns in sales and use this information to ensure that we keep stock of the parts our customers are most likely to need. This means that we are usually able to fulfil customers’ requirements from our own stocks. In the event that we need to order non-stocked parts for customers, they are almost always available within 1-2 working days.
We understand that many of our customers are too busy to visit us, so we offer a fast and reliable delivery service which means that you usually receive stocked parts on a next day basis upon request. However, we do appreciate that a face-to-face service is preferable, which is why each of our parts departments has a well-stocked shop with interesting product displays and a friendly face behind the counter to welcome customers.
We are in the process of rolling out our stocks into an online store on this website, but please bear with us while we do so – there’s a lot to work through so it what you’re looking for isn’t listed please don’t assume we can’t supply it, just give us a call.
Our parts departments are open 8am-5pm from Monday to Friday, and 8am-12 noon on Saturdays. Please bear in mind that we are flexible about opening hours and can usually make arrangements to fit in with our customers’ needs. If you have a special request, please just ask and we will always endeavour to help when possible.
SIMPLY GIVE US A CALL ON:
+44 (0)1262 470221
+44 (0)1757 249799